Our Customer Service team is here to support you before, during, and after your purchase. Whether you need help placing an order, tracking a shipment, or understanding our policies, we are just a message away.
1. Contact Us
If you need assistance, you can contact us by email at:
- support@romanianwines.net
2. Help & Support
Visit our Help section for answers to frequently asked questions, including topics such as:
- How to place an order
- Shipping options and delivery times
- Returns and refunds
- Account and password issues
3. Order Issues
If you are experiencing issues with your order (wrong item, damaged product, missing package), please email us within 5 working days of receiving the shipment. Include your order number and a description of the problem.
4. Business Hours
We currently offer customer support via email only. You can reach us at any time at support@romanianwines.net. We aim to respond within 24–48 business hours.
5. Legal & Dispute Resolution
All customer relationships are governed by our Terms and Conditions and Privacy Policy. As per EU regulation, you can use the Online Dispute Resolution platform provided by the European Commission: https://ec.europa.eu/consumers/odr.
6. Feedback
We value your opinion! If you have suggestions, feedback, or wish to share your experience with our service, feel free to email us. Your voice helps us grow and serve you better.
Thank you for choosing RomanianWines.net. We are committed to providing excellent service and helping you discover the finest wines from Romania.